5gbd Privacy Policy

Overview

Introduction and Scope

This Privacy Policy ("Policy") sets out how 5gbd ("we", "us", "the Platform") collects, processes, stores, and protects personal data relating to users ("you", "Player") who access 5gbd.ws. This Policy applies to all data processing activities carried out in connection with the Platform, including account registration, deposits and withdrawals, game play, customer support interactions, and marketing communications. By registering an account on 5gbd, you acknowledge that you have read and understood this Policy.

5gbd is committed to handling your personal data with integrity, transparency, and strict security controls. We collect only the data necessary to provide, maintain, and improve the platform, and to comply with applicable legal and regulatory obligations. We do not sell your personal data to third-party advertisers or data brokers under any circumstances.

Data Collection

What Personal Data We Collect

We collect personal data directly from you when you register, deposit, play games, contact support, or use any feature of the 5gbd platform. We also collect certain data automatically when you browse or interact with the site. The categories of personal data we collect are as follows.

Identity and Contact Data

• Full name, date of birth, and gender as provided during registration. Date of birth is collected to verify that you meet the 21+ age eligibility requirement before your account is activated.
• Bangladeshi mobile phone number, used as your primary account identifier and for two-factor authentication. We do not require or store an email address unless you voluntarily provide one for account recovery purposes.
• Government-issued identity document details (such as National Identity Card number or passport number) collected during KYC verification, required before withdrawals above the platform's stated threshold are processed.

Technical and Usage Data

• IP address, device type, operating system, browser type, and approximate geographic location derived from your IP. This data is used for fraud prevention, security monitoring, and ensuring you can access the platform from your region.
• Session data including login timestamps, pages visited, game sessions started and completed, wagers placed, and any in-platform support chat transcripts. This data helps us detect unusual activity and investigate disputes.
• Payment data, including the mobile wallet number (bKash, Nagad, Rocket, Upay) or card type and last four digits (Visa, Mastercard) associated with your deposits and withdrawals. 5gbd does not store full card numbers or CVV codes.

Data Use

How We Use Your Personal Data

5gbd uses the personal data we collect for clearly defined, legitimate purposes only. We do not use your data for any purpose not listed here without first obtaining your consent. The principal purposes for which your data is processed are as follows.

• Account creation and management: to register your account, verify your identity through our KYC process, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and provide you with access to all platform features.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, bonus abuse, collusion, and other prohibited conduct as defined in our Terms and Conditions.
• Responsible Gaming compliance: to monitor player activity for signs of problem gambling behaviour, enforce deposit limits and self-exclusion requests set by players, and send mandatory reality-check notifications where applicable.
• Customer support: to respond to your queries, complaints, and account-related requests submitted through our support channels. Support interactions may be recorded for quality assurance and dispute resolution purposes.
• Marketing and promotions: to send you information about 5gbd bonuses, promotions, and new game launches that may be of interest, subject to your communication preferences. You may opt out of marketing communications at any time by contacting support or updating your account preferences.

5gbd does not use personal data for automated profiling that produces significant legal effects, for targeted third-party advertising, or for the creation of marketing profiles sold to outside organisations. Our marketing communications relate exclusively to our own platform and promotions.

Data Sharing

Who We Share Your Data With

5gbd does not sell your personal data. We share your data only with the categories of recipients listed below, and only to the extent strictly necessary to fulfil the stated purpose.

• Payment processors: your mobile wallet identifiers and transaction details are shared with bKash, Nagad, Rocket, and Upay solely to process deposits and withdrawals on your behalf. Card transactions are processed through PCI-DSS compliant payment gateways for Visa and Mastercard.
• Identity verification and KYC service providers: your identity documents and personal data may be shared with third-party KYC verification services to confirm your identity and age eligibility. These providers are contractually bound to process your data only for the stated KYC purpose.
• Game content providers: game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive session data necessary to run their games on the platform. These providers are not permitted to use this data for purposes beyond game delivery and RNG certification compliance.
• Law enforcement and regulatory authorities: where required by applicable law, court order, or regulatory investigation, 5gbd may disclose personal data to law enforcement agencies, anti-money laundering bodies, or other competent authorities. We will notify you of any such disclosure where legally permitted to do so.

Cookies

Cookies and Tracking Technologies

5gbd uses cookies and similar technologies to operate the platform, maintain your login session, remember your preferences, and collect analytics data that helps us improve performance. The following categories of cookies are used on 5gbd.ws.

• Strictly necessary cookies: these cookies are essential to operate the site and cannot be disabled. They include session authentication tokens that keep you logged in during your visit, CSRF protection tokens that prevent cross-site request forgery attacks, and load-balancing cookies that route your requests to the correct server.
• Functional cookies: these cookies remember your preferences, such as your chosen language (English or Bengali), session time limit settings you have configured in your Responsible Gaming controls, and your preferred deposit method. Disabling functional cookies may degrade your platform experience.
• Analytics cookies: 5gbd uses first-party analytics to understand how players navigate the platform, which game categories are most visited, and how platform features are used. This data is aggregated and anonymised where possible and is never shared with third-party advertising networks.

You can manage cookie preferences through your mobile browser settings. Note that disabling strictly necessary cookies will prevent you from logging in and using the platform. You can reset or clear cookies at any time; this will log you out of your current session. 5gbd does not use third-party tracking pixels or cross-site tracking technologies.

Security

How We Protect Your Data

5gbd applies a layered security model to protect your personal data from unauthorised access, loss, alteration, or disclosure. All data in transit between your device and our servers is encrypted using TLS 1.2 or higher. Data at rest, including account credentials, payment details, and identity documents, is stored using industry-standard encryption. Access to personal data within the 5gbd organisation is restricted to personnel who require it to fulfil their specific job functions, and access is logged and audited regularly.

5gbd conducts periodic security assessments to identify and remediate vulnerabilities. In the event of a data breach that is likely to affect your rights and freedoms, 5gbd will notify affected players as soon as reasonably practicable, and will take all reasonable steps to contain the breach and prevent further unauthorised access.

Your Rights

Your Data Rights and How to Exercise Them

As a registered player on 5gbd, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team. We will respond to your request within a reasonable timeframe and at no charge for standard requests.

• Right of access: you have the right to request a copy of the personal data 5gbd holds about you. We will provide this in a commonly used, machine-readable format upon verified request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. Note that 5gbd is required to retain certain transaction and identity records for a minimum period to comply with anti-money laundering and financial regulations; erasure requests may be partially fulfilled where these legal obligations apply.
• Right to restrict processing: you may request that we restrict how we use your personal data in certain circumstances, for example while we investigate a rectification request or where you contest the lawfulness of our processing.
• Right to object to marketing: you have the right to object at any time to the processing of your personal data for direct marketing purposes. Upon receipt of such an objection, we will immediately cease sending marketing communications to you.

To submit a data rights request, contact our support team using the email address displayed in the footer of this page. Please include your registered mobile number and a brief description of your request. We may need to verify your identity before processing your request to ensure we are responding to the account holder.

Data Retention

How Long We Keep Your Data

5gbd retains your personal data for as long as your account remains active and for a defined period thereafter to comply with legal obligations. Account data, transaction records, and KYC documents are retained for a minimum of five years after account closure to satisfy anti-money laundering record-keeping requirements. Support interaction records are retained for two years. Analytics data is anonymised after 12 months.

When the retention period expires, your personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Where you request early erasure and no legal obligation requires us to retain the data, we will delete it promptly and confirm deletion to you within 30 days of your verified request.

Policy Updates

Changes to This Privacy Policy

5gbd may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. The date of the most recent revision is always displayed at the top of this page. Where changes are material — meaning they substantially affect how we use your personal data or the rights available to you — we will endeavour to notify registered players via their account contact details before the changes take effect.

Your continued use of 5gbd after an updated Privacy Policy is published constitutes your acceptance of the revised terms. If you do not agree with any change, you should stop using the platform and contact support to request account closure and data deletion where applicable.